**They Get the Knowledge they Need:
- They ask "What needs to be done?"
- They ask "What is right for the enterprise?"
**They Convert Knowledge into Effective Action:
- They develop actions plans.
- They take responsibility for decisions.
- They take responsibility for communicating.
- They are focused on opportunities rather than problems.
**They Make Everyone Feel Responsible and Accountable:
- They run productive meetings.
- They thought and said "we" rather than "I."
Drucker, P. "What Makes an Effective Executive?" Harvard Business Review. June 2004.
Drucker, P. (1967). The Effective Executive: The Definitive Guide to Getting the Right Things Done. Harper-Collins.